6. Establishing Effective Grievance Mechanisms & Protection for Whistleblowers

Robust and open communication between workers and management is essential for promoting trust and understanding in the workplace, enhancing performance, and generating the active participation of the workforce. Such communication is also essential to allow for problems and grievances to be raised, discussed, and resolved.

In the management systems model used by Verite, feedback mechanisms are a critical element in the continuous improvement cycle, and are considered an early warning system for the company to mitigate problems and implement necessary changes that provide long-term structural solutions to address procedural weaknesses even before they pose serious risks.

All company facilities should have a written grievance policy to receive and address workers’ grievances which takes into account migrant workers’ language translation needs. An effective grievance procedure should ensure that any migrant worker, acting individually or with other workers, can submit a grievance without suffering prejudice or retaliation of any kind.

The tools to the right can help you determine the necessary elements of a robust and effective grievance mechanism, and give you some examples of types of grievance mechanisms and their functions. Grievance mechanisms should be tailored to fit the environment, workforce demographics, and operations of individual company facilities.